Service & Performance Guarantees

Service & Performance Guarantees

For over 60 years the Anthony family has been offering funeral and cremation services in and around the Rochester area. Our dedication to service is what sets us apart. In a competitive and changing time our firm has become the top service provider in Rochester. That does not happen by accident, any firm can offer products and promises and any firm can transfer decedants to and from institutions. We have taken the position that families in their time of loss require a level of caring, skill and training unequaled in the area. Below are some of our service and performance guarantees.

Service Fee Guarantees

Our standards may result in a fee for services greater than those charged by our colleagues. While we cannot speak to the standards and procedures of other firms, we can speak with confidence about the care, respect, and dignity provided to all families we are privileged to serve.

There are many factors that influence the choice of a funeral home, such as reputation, integrity, service, price and standards of care. If price is your only consideration, we may not be your best choice. If you take everything into consideration, you will find us to be an excellent selection and an excellent value. Our services, standards, and ceremonies are truly exceptional. If you are not completely satisfied with a specific service you will not be charged.

Dedication to Service Guarantee

Our firms reputation has in large part been created by the staff services provided at public events both at the funeral home and in the community. In the event of a public service, it is our firms policy to have our professional staff in attendance. If for any reason families do not value that service that specific charge may be deleted from the final statement.

Cremation Standards of Care

The basic needs of families and the basic services provided by our funeral home are the same whether a family chooses burial or cremation. A Private Time To Say Good-bye should be the same for families choosing cremation as it is for those families who choose burial or entombment. Our standards of care include that.

The basic services of the funeral director and staff should be extended to all families we are privileged to serve.

We take all possible steps to assure the proper identification of the individual being cremated-either an immediate or extended family member or friend can insure proper identification. Stringent identification procedures and establishing a chain of custody follows the individual being cremated through basic care and cremation services.

The integrity and respect of human dignity for both the decedent and the person making the identification is a vital part of our service;

That the indentification take place.

After the person to cremated is bathed, hair washed and combed, clothed and made presentable, and with the person to be cremated placed in the cremation container chosen by the family, maintaing the respect and dignity of the deceased, the safe handling by our staff, and to aid in the transportaion to and placement in the cremation chamber.

That identification and a private time to say good-bye in the same setting used for families choosing burial or entombment.

We allow one hour for private time.